The websites “policyadmin.co.uk” and “phones4utechsupport.co.uk” are operated by Policy Administration Services Limited, a member of the Phones 4u group of companies ( “we”, “us”, “our” or “company”). Policy Administration Services Limited is the controller of your personal information.
This Privacy Notice (“Notice”) describes how we will process and protect information relating to you (“Personal Information”). Your Personal Information shall be held and used in accordance with applicable legislation relating to the protection of Personal Information.
Douglas Nigel Rackham and Ian David Green have been appointed as Joint Administrators of Policy Administration Services Limited to manage its affairs, business and property as agents without personal liability.
They are licensed in the United Kingdom to act as insolvency practitioners by the ICAEW. The Joint Administrators may act as controllers of personal data as defined by the UK data protection law depending upon the specific processing activities undertaken.
PricewaterhouseCoopers LLP may act as a processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed by the Joint Administrators or by PricewaterhouseCoopers LLP only for matters relating to the Joint Administrators’ appointment.
Further details are available in the privacy statement at https://www.pwc.co.uk/who-we-are/privacy-statement/insolvencies-and-restructuring.html or by contacting the Joint Administrators via email at email@example.com. The Joint Administrators are bound by the Insolvency Code of Ethics which can be found at: https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics
1. How we collect your Personal Information
We collect your Personal Information:
2. The Personal Information we collect about you
The Personal Information we process includes:
3. How we use your Personal Information
We process your Personal Information for the following purposes:
4. The basis on which we use your Personal Information
Data privacy laws set out a number of different reasons on which we may rely to collect and use your Personal Information. We use your Personal Information for the following reasons:
5. Sharing your Personal Information
5.1 Sharing personal information with our service providers
We employ third party companies and individuals to help provide our services to you (for example, customer support, application or database hosting, development, logistics). In particular, we will share your Personal Information with Lifestyle Services Group Limited, who provide insurance administration and associated services to us. These third parties have limited access to your Personal Information to perform these tasks on our behalf. The personnel of such third parties who use your Personal Information is limited to those individuals which are authorised to do so on a need-to-know basis and as necessary to provide these business services to us. We do not authorise such third parties to disclose or use this Personal Information for other purposes.
5.2 Disclosure to public authorities
We disclose your Personal Information to courts, regulators, governments and law enforcement authorities, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
5.3 Other categories of recipients
We may disclose your Personal Information, in the context of the sale of part or all of our business, an acquisition or where required by law, such as in the context of litigation or to comply with a court order.
We may also disclose your Personal Information to our professional advisers and auditors.
6. Transfers of your Personal Information outside of your home country
In providing our services to you, Personal Information may be transferred to, and processed in, countries where data protection and privacy regulations do not offer the same level of protection as the European Economic Area. These countries include the United States of America.
We will implement appropriate measures to ensure that your Personal Information remains protected and secure when it is transferred outside of your home country, in accordance with applicable privacy laws. These measures include data transfer agreements implementing standard data protection clauses. You can fine more information about data transfer agreements here.
7. Your choices and rights
You may have the right to:
You may also object to our processing of Personal Information in certain circumstances (in particular, where we do not need to process the information to meet a contractual or other legal requirement (see section 4)
Where you are given the option to share your Personal Information with us, you can always choose not to do so.
If you object to the processing of your Personal Information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in section 4 or that you are unable to make use of the services and products offered by us.
You can exercise any of your rights by contacting us. In order to safeguard your Personal Information from unauthorised access, we may ask that you provide sufficient information to identify yourself prior to providing access to your Personal Information.
If you have unresolved concerns, or if you have suffered as a result of unlawful processing of your Personal Information, you have the right to complain to the UK Information Commissioner.
8. How long we keep your Personal Information
We will always keep your Personal Information for the period required by law and where we need to do so in connection with legal action or an investigation involving Policy Administration Services Limited. Otherwise, we keep your Personal Information:
We may anonymise your Personal Information so that it can no longer be used to identify you. Once Personal Information is anonymized, we may retain and use such information, including after we have finished providing services to you. Additionally, we maintain logs and backups for security, debugging, and site stability purposes for up to 30 days after we have finished providing services to you.
9. How we secure your Personal Information
We have implemented safeguards designed to protect your Personal Information in accordance with industry standards.
We have measures in place to restrict access to Personal Information to those individuals whom we know have a valid business purpose to have access to such information. We maintain physical, electronic and procedural safeguards. We follow generally accepted standards designed to protect the Personal Information submitted to us, both during transmission and once we receive it. We require those who provide services for us and to whom we provide Personal Information collected through these websites to keep such information secure and confidential. However, no method of transmission over the internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.
10. Important information
10.1 Minimum age
We do not knowingly collect Personal Information from anyone under the age of 18. You must be at least 18 years of age to use the“policyadmin.co.uk” and “phones4utechsupport.co.uk” websites.
10.2 Changes to this Notice
We may update this Notice from time to time. If We make any material changes to this Notice, we will notify you by means of a notice through these websites, or by other means prior to the change becoming effective, so that you may review the changes before you continue to use our services. We encourage you to review changes carefully.
10.3 Contact Us
We welcome your questions or comments regarding this Notice. If you have questions or requests about the processing of your personal information, or need additional information, you can contact our Data Protection Officer at:
Policy Administration Services Limited Data Protection Officer Central Square, 8th Floor 29 Wellington Street Leeds LS1 4DL United Kingdom
You can also send us an email to firstname.lastname@example.org
Effective date: 10.12.2018
Effective date: 10.12.2018
Policy Administration Services Limited, a Phones 4u group company. Registered in England No. 3907386. Registered Office: Central Square, 8th Floor 29 Wellington Street, Leeds, LS1 4DL. Policy Administration Services Limited (FRN 307406) is authorised and regulated by the Financial Conduct Authority.