In the My Account area you can:
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Make a claim
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View a claim's status
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Amend details
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Cancel a claim
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Use storemynumbers
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Safety Tips - Mobile Phone Insurance
Keep a record of your IMEI number
Your IMEI number is your phone’s unique serial number. You can find your IMEI number on your
phone’s packaging or inside the phone itself. It can also be found by keying *#06# on your
phone’s keypad.
Once you have found your IMEI number, write it down and keep it safe, perhaps in the back of your premierplan booklet.
Think of your phone as you would your wallet or handbag
Don’t leave your phone unattended, for example, on a café table or bar top. Be aware
of your surroundings and don’t make it easy for your phone to be stolen
or damaged.
Mark your phone
Mark your phone with a UV security pen, detailing your house number and postcode, as this will
help the Police to return it to you if it is found∞.
∞ If your phone is found after your claim is approved and
settled; it becomes the property of London General Insurance Company Limited. If this happens,
please return the phone to us as soon as possible.
Set up your security PIN
You can lock your phone by activating a PIN. Once you have set a PIN, you’ll need to
enter it each time you turn your phone on.
Please refer to your manufacturer’s handbook for instructions on setting up your PIN.