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Information

Relax... We've got it covered.

Replacing your mobile phone when things go wrong can be both frustrating and expensive.

However, with premierplan insurance your Pay Monthly mobile phone is covered against the following risks:

What you would be covered for What you wouldn't be covered for
  • Replacing or repairing your mobile phone in the event of:
    • - Loss
    • - Theft
    • - Damage
    • - Breakdown
  • Unauthorised network charges from the point that your mobile phone was lost or stolen for up to 24 hours after the discovery of theft, for up to the maximum value of £1000 per claim
  • Mobile phone accessories that are lost, stolen or damaged at the same time as your mobile phone, up to a maximum of £100 per claim
  • Subject to terms and conditions

  • You need to pay £50 excess for every accepted claim
  • Theft, loss, damage or breakdown where you have knowingly put your mobile phone at risk or have not taken care of it
  • Cosmetic damage
  • Contents of your mobile phone

The cover applies anywhere in the world and also includes accessories (up to £100 per claim).

If we need to replace your device when you claim you’ll receive a replacement, which is either the same make and model or of an equivalent specification. Unfortunately we can’t guarantee the colour of the replacement, and the replacement may come from refurbished stock.

Full details about the cover including what happens when you make a claim and key exclusions can be found in your terms and conditions

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Premierplan is brought to you by Policy Administration Services Limited, a Phones 4u group company
Registered in England No. 3907386. Registered Office: Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme,
Staffordshire, ST5 9QD.

Policy Administration Services Limited (FRN 307406) is authorised and regulated by the Financial Conduct Authority.