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In the My Account area you can:

  • Make a claim
  • View a claim's status
  • Amend details
  • Cancel a claim
  • Use storemynumbers
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Information

Relax we've got it covered!

Replacing your mobile phone when things go wrong can be both frustrating and expensive.

However, with premierplan insurance your Pay Monthly mobile phone is covered against the following risks:

  • Loss**
  • Theft
  • Accidental/malicious damage
  • Water/liquid damage
  • Electrical/mechanical breakdown
  • Unauthorised calls (up to £10,000 per claim)

**Loss may not be applicable, depending on your policy terms & conditions - please check your policy

The cover applies anywhere in the world and also includes accessories (up to £500 per claim).

Full details about the cover including what happens when you make a claim and key exclusions can be found in the terms and conditions

Important Information

If you purchased your premierplan cover before 1st December 2011 then different terms and conditions will apply to your policy. If you need a copy of your terms and conditions please call 0844 871 0600*.

*0844 calls will be charged at a maximum of 5p a minute from a BT landline. Calls may be recorded or monitored for quality purposes and for the prevention/detection of crime. Details correct at time of creation.

Premierplan also comes with storemynumbers™

Storemynumbers™ is an online service which allows you to back-up and restore all of your phone’s contact details and other essential information such as calendar notes, reminders and task lists². It’s included as a benefit of your premierplan policy, however you may incur charges from your network for transferring data between your mobile phone and the storemynumbers™ server.

Click this link to register or to find out more about for storemynumbers™

¹Source:FT Adviser, 2008
²The storemynumbers™ service is subject to handset compatibility.

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Lymedale Business Park, Newcastle Under Lyme, Staffordshire ST5 9QD. VAT no. 834 0827 33.

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This web site is not applicable to Phones 4u Care, should you require any assistance on Phones 4u Care please call into any Phones 4u store or call us on 0844 871 0535.