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Information

Relax... We've got it covered.

Replacing your mobile phone when things go wrong can be both frustrating and expensive.

However, with premierplan insurance your Pay Monthly mobile phone is covered against the following risks:

What you would be covered for What you wouldn't be covered for

Replacing or repairing your mobile phone in the event of:

  • Loss
  • Theft
  • Damage
  • Breakdown

 

Subject to terms and conditions

  • You need to pay a £50 excess for every accepted claim
  • Theft, loss, damage or breakdown where you have knowingly put your mobile phone at risk or you have not taken care of it. Examples are provided in the “What you are NOT covered for” section of the Policy Document, which you should read to help you understand the cover  
  • Unauthorised network charges which your airtime provider require you to pay after your phone has been lost or stolen 
  • Mobile phone accessories. The policy provides for replacement of the phone only 

The cover applies anywhere in the world.

If we need to replace your mobile phone when you claim you’ll receive a replacement which is either the same make and model or of an equivalent specification. Unfortunately we can’t guarantee the colour of the replacement, and the replacement may come from refurbished stock.

Full details about the cover including what happens when you make a claim and key exclusions can be found in your terms and conditions.

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Premierplan is brought to you by Policy Administration Services Limited, a Phones 4u group company
Registered in England No. 3907386. Registered Office: Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme,
Staffordshire, ST5 9QD.

Policy Administration Services Limited (FRN 307406) is authorised and regulated by the Financial Conduct Authority.