In the My Account area you can:
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Make a claim
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View a claim's status
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Amend details
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Cancel a claim
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Use storemynumbers
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Claims Process Explained
If anything happens to your phone and you wish to make a claim, you must:
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If your phone is lost, stolen or damaged maliciously you need to inform the
police within 24 hours of discovering the incident, and obtain an incident
number
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Report the incident to your airtime-provider within 24 hours of discovering the
incident so that they can stop any further unauthorised calls being made
Click here
for the main airtime-provider’s contact numbers
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Register a claim with us within 48 hours of discovering the incident
To make a claim, either:
We’ll only be able to process your claim successfully if you complete your claim
form fully and send it back to us within 14 days. You must also enclose your
excess payment and any supporting or requested documents with your claim form.
Once your claim has been processed, we will let you know the outcome in writing.
If you require any further information, please refer to your Terms and
Conditions.
Claims Process Explained - Identity Theft Insurance
If you believe that someone has fraudulently used your personal details, please
call us on
0844 871 0600*.
A dedicated Case Specialist will then work with you to help restore your
identity, giving you expert advice and assistance every step of the way.
*0844 calls will be charged at a maximum of 5p a minute from a BT landline. Calls may be recorded or monitored for quality purposes and for the prevention/detection of crime. Details correct at time of creation.