In the My Account area you can:
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Make a claim
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View a claim's status
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Amend details
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Cancel a claim
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Use storemynumbers
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Claims Process Explained - Mobile Phone Insurance
If anything does happen to your phone and you wish to make a claim, you must:
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If your phone is lost, stolen or damaged maliciously you need to inform the
police within 24 hours of discovering the incident, and obtain an incident
number
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Report the incident to your airtime-provider within 24 hours of discovering the
incident so that they can stop any further unauthorised calls being made
Click here
for the main airtime-provider’s contact numbers
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Register a claim with us within 48 hours of discovering the incident.
To make a claim, either:
We’ll only be able to process your claim successfully if you complete your claim
form fully and send it back to us within 14 days. You must also enclose your
excess payment and any supporting or requested documents with your claim form.
Once your claim has been processed, we will let you know the outcome in writing.
If you require any further information, please refer to your Terms and
Conditions.
Claims Process Explained - Tech Protect
If you wish to make a claim, you must:
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Inform the Police within 24 hours of discovering the incident, and obtain an
incident number, if your portable device is stolen or maliciously damaged
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Register a claim with us within 48 hours of discovering the incident.
To make a claim:
We will only be able to process your claim successfully if you complete the
claim form fully and send it back to us within 14 days of receipt. You must
also enclose the full excess payment and any supporting or requested documents.
Once your claim has been processed, we will let you know the outcome in
writing.
If you require further details, please refer to your Policy Document.
*0870 calls will be charged at a maximum 8p a minute
from a BT line. Calls from non–BT phone lines may vary. Calls
may be recorded or monitored for Training/Customer Services purposes and/or the
prevention or detection of crime. Details correct at time of creation.